FAQs (Frequently Asked Questions)

Food Hubs facilitate the transportation of food products from the farm to customers. They are an important link in the local food system because they provide small and medium-sized farmers access to larger or expanded markets.

MendoLake Food Hub’s mission is to increase consumer access to local food while supporting the economic viability of small farms. We do this by maintaining an online shopping marketplace, as well as technical support and refrigerated structures so producers can easily and efficiently distribute their goods around Mendocino County and beyond. 

Yes! As long as the delivery address is within our delivery zone, MendoLake Food Hub serves wholesale, restaurant, retail, and home delivery customers.

We have applied for EBT/Market Match to create more equitable access to our products.

We have specific windows for ordering and delivery. Home delivery orders can be placed every Friday from 9am through Sunday at 10pm. Delivery dates depend on where you are located.

Some wholesale orders can be placed at different times during the week, depending on desired delivery date.

Please check the ordering and delivery schedule here

Orders can be picked up at our Ukiah warehouse on regular delivery days. Please select “MendoLake Food Hub HQ” as the default delivery location in your account profile. We are working to establish additional pickup locations throughout the county– please reach out if you are interested in being a pickup location!

 At this time orders can only be placed online. 

For Home Delivery Customers:

Tuesday delivery for Ukiah, Redwood Valley, Willits, Lake County, Hopland, North Coast (Mendocino to Fort Bragg)

Wednesday delivery for Anderson Valley and South Coast (Gualala to Little River)

For Wholesale Customers:

Tuesday delivery for Ukiah, Redwood Valley, Willits, Lake County, Hopland, North Coast (Mendocino to Fort Bragg)

Wednesday delivery for Anderson Valley and South Coast (Gualala to Little River)

Friday delivery for all locations.

Our sales team will notify you as soon as possible if an item is out of stock. You will not be charged for an out of stock item. If you have any order issues, please call (707)467-3238 or email mendolakefoodhub@ncoinc.org.

If there are any issues with order quantities, our Sales team will contact you directly.

At this time there are no order minimums.

Please visit the New Producer Application section of our website.

Food hub prices are set directly by farms and reflect living wage prices. MendoLake Food Hub adds a minimal markup to cover cost-of-living wages for our staff to process, pack, and deliver orders.

Orders are picked at proper ripeness and within days of delivery, so the food is fresher, tastier with a much longer shelf life than what you might find for less at a traditional supermarket.

We conduct continual market research to keep our prices competitive with our local natural foods grocers. Check our sales items for great deals!

Our producers take pride in using organic, regenerative, and biodynamic farming methods to deliver the highest quality products to MendoLake Food Hub customers, and often exceed organic certification standards. However, due to the high initial and ongoing costs associated with organic certification, most producers do not choose to certify.

Mendo Lake Food Hub provides Food Safety Training for all farmers working with us.

Our storefront is turned on only during customer ordering days. This is so we can confirm products listed are actually available for sale.Home Delivery Customers order between Friday at 9am and Sunday at 10pm.Wholesale Customers order between Friday at 9am and Sunday at 10pm, and/or Wednesday at 7am through Thursday at 7am.Check back on your ordering day for a marketplace of in-stock items! 

This is due to natural variances in harvest and production times. Because farming depends on the weather and doesn’t always go as planned, producers might not change their harvest plan or operations at the last minute. Our marketplace is stocked depending on what is actually available from local producers. If you don’t see it, it’s probably out-of-season.You can purchase our pantry items (such as rice, beans, popcorn, and other non-perishable items), bread, honey, olive oil, and many other items throughout the year.